Service Design & Systems Thinking

I untangle systems that trap people.

UX and service design generalist. I find overlooked friction in complex systems, trace it to its root, and design fixes that work within real organizational constraints.

Selected work

Three projects, each traced from problem to outcome. Full case studies available on request.

About

I'm a designer who finds root causes in systems people actually use. My background as an occupational therapist shaped how I approach accessibility and user observation. I believe designing digital systems that help people work with intention, not frustration, is occupational therapy at scale.

Outside of work I read widely to challenge my perspective and stay curious. I also play board games and knit — both of which combine analysis, creativity, and constraint-solving.

Get in touch

I enjoy talking about design, systems thinking, and solving real problems. Reach me by email.