Service Design & Systems Thinking

I untangle systems that trap people.

UX and service design generalist. I find overlooked friction in complex systems, trace it to its root, and design fixes that work within real organizational constraints.

Selected work

Three projects, each traced from problem to outcome. Full case studies available on request.

About

I started as an occupational therapist, which taught me to watch how people actually work, adapt around barriers, and make do. Now I design the systems people have to use, not choose to use: enterprise tools, healthcare software, and internal workflows. To me, that's occupational therapy at scale.

Outside of work, I read everything from Marcus Aurelius to space opera, and play more board games than my shelf can hold. I also knit.

Get in touch

I'm always happy to talk about messy systems, accessibility, or the gap between how workflows are designed and how they actually play out. Reach me by email.